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Video Interoperability Simplified

Polycom RealConnect Service is a cloud video interoperability service that lets existing video technologies connect into Microsoft Teams or Skype for Business meetings. RealConnect for Microsoft Teams is available to order today.


Video Interop-as-a-Service

  • Familiar Outlook scheduling workflow: no change in how meeting organizer schedules a meeting
  • Single click to join: Microsoft Teams and Skype for Business clients join the meeting with single click, while Polycom and select Cisco endpoints join the meeting with one touch with Polycom One Touch Dial
  • Familiar meeting experience─the same roster control, video layout and the content sharing experience
  • Hosted within Microsoft Azure cloud and offered as a cloud video interoperability service
  • Skype for Business on-premises, online, and Microsoft Teams meetings are all supported
  • The cloud service is hosted, operated, and supported by dedicated Polycom team
  • License portability: RealConnect Service license allows you to migrate to the cloud at your own pace
  • Jointly developed and supported with Microsoft
  • Scale easily: the service allows you to scale up easily without increasing on-premises footprint

Try Polycom RealConnect Service

Try Polycom RealConnect Service free for 60 days and connect your Cisco, Polycom and other video endpoints seamlessly

Make Your Microsoft Meetings Work


RealConnect Service

Cloud-hosted video interoperability service that lets Microsoft Teams and Skype for Business users meet and collaborate with existing video conferencing solutions.


RealConnect Service

Easy to schedule. Simple to join

  • Schedule a meeting in Outlook and simply invite users and rooms into the meeting
  • Click to Join meetings from personal devices or room video systems (Polycom One Touch Dialing)
  • Teams/Skype for Business users see meeting participants in the familiar call layout and in the participant roster
  • Share content across native clients and standards-based room systems during the meeting

Benefits of cloud-hosted service

  • Simplicity—Polycom hosts, operates, and supports the service so you don’t need to
  • Resiliency—Resilient global deployment with iterative approach to maintain the service up-to-date
  • Confidence—Jointly developed and supported by Polycom and Microsoft
  • Flexibility—Customers can evolve from on-premises to cloud without any disruption, with the same subscription license (Enterprise Wide License)
  • Enterprise-wide License (EWL)—Enables 100% of employees to schedule RealConnect-enabled video sessions via Outlook

Protect your existing video investment

  • Protect your video investments by connecting Cisco, Polycom or other standards-based video endpoints into a Teams or Skype for Business call.
  • Leverage existing video infrastructure for firewall traversal
  • Plan cloud migration at your own pace

Requirements for Microsoft Teams and Skype for Business Users

Microsoft Teams users
Skype for Business Online users
Skype for Business On-premises users
Server Microsoft Teams (Office 365) Skype for Business Online (Office 365) Skype for Business Server (on-premises) or Lync Server 2013
Exchange Exchange Online or Exchange Server (2010 or higher) Exchange Online or Exchange Server (2010 or higher) Exchange Online or Exchange Server (2010 or higher)
Office Version Office 2016 and Office 2013 Office 2016 Click-to-Run*Version 16.0.7688.2048 or higher (PC) or 15.38.0 (Build 17090200) or higher (MAC) Office 2016 and Office 2013
Firewall traversal Required Required Required
Others Office 365 Global Admin right
Bandwidth for internet video call
Office 365 Global Admin right
Bandwidth for internet video call
Azure AD/Office 365 Global Admin right
SfB/Lync Edge Server
Cloud Relay (lightweight VM)
Bandwidth for internet video call
PSTN Conference Dial-in

On-premises deployment with existing Polycom RealPresence infrastructure

  • If you have existing Polycom RealPresence infrastructure server appliance or software such as RealPresence Clariti, Polycom RealConnect functionality is supported in Skype for Business Server or Skype for Business Online meetings. Contact Polycom or Polycom partners for more details.

Microsoft and Polycom Talk Video Interop in the Cloud

View a demo of the new Polycom cloud-based video interoperability service for Office 365 users.


One Touch Dial Service

Cloud-hosted service that lets you enjoy the same simple single click conference join workflow as Skype for Business clients. Available free of charge to RealConnect Service customers.


Polycom One Touch Dial Service

Included in the Polycom RealConnect Service subscription is the free access to Polycom One Touch Dial service hosted in the Microsoft cloud. The One Touch Dial application allows Polycom video endpoints as well as select Cisco endpoints, to join the RealConnect-enabled Skype for Business meetings with just one touch.

Same simplicity as Teams/Skype for Business Click to Join

The Polycom One Touch Dial application allows users to join scheduled meetings with one click from Polycom and select Cisco room video endpoints by leveraging Outlook calendaring integration.Through One Touch Dial application, the user can walk into the room, select the meeting and join the conference with just one click.

Simply invite rooms

Instead of having to remember the name of video endpoints in conference rooms, simply add conference rooms to the meeting invitation. When a video endpoint is associated to a conference room resource account on Exchange, it will automatically accept the invite or reject it depending on the room availability. You will be able to walk in to the conference room and connect to the meeting within seconds, thanks to the Polycom One Touch Dial application.

Benefits of Polycom One Touch Dial Application

  • Consistent and simple dialing experience for users — similar to Click to Join experience available to Microsoft Teams and Skype for Business-based clients
  • Shortened time to connect to a meeting — Just one touch on a remote or a touch panel to join a meeting reduces the time to connect to a meeting
  • Prevents user errors — eliminating user errors during dialing

Requirements for One Touch Dial Application

  • Supported Polycom endpoints: RealPresence Debut, HDX, Trio, RealPresence Group Series and Group Series-based endpoints
  • Supported Cisco endpoints: Cisco Telepresence (EX, Profile, MX, Integrator C Series, and SX20) and Spark Room Series
  • Office 365 Global Admin privilege (to register to Polycom Cloud Service)
  • Exchange Online or Exchange Server with Exchange Web Service
  • For a full list of supported video endpoints and requirements, visit Cloud Support Portal


Polycom RealConnect Service Data Sheet

Learn more about how Polycom RealConnect Service delivers cloud-based video interoperability with Microsoft Teams and Skype for Business


RealConnect for Microsoft Teams Evaluation Report by Recon Research

Read the RealConnect for Teams evaluation report by Recon Research


RealConnect for Office 365 Online Help Portal

Access the online help portal to read online documentation, watch how-to videos, and browse community pages