Polycom^® Retail Solutions

Unified Communications

Retailers are looking for ways to enhance communications company-wide and video and voice solutions are playing a critical role in their unified communications (UC) strategies. The Polycom Open Communication Network enables Polycom and its partners, including Microsoft, Avaya, IBM, BroadSoft, Juniper, HP, Siemens and others, to deliver best-of-breed, UC solutions to the retail industry while ensuring customer flexibility and investment protection.

Polycom Video Content Management Solutions – Polycom Video Content Management solutions enable retailers to create, manage, and deliver live and on-demand streaming video, including captured video conference sessions, that employees can view online from anywhere and at any time.

Polycom CX Product Family – Polycom CX family of telephone devices are designed specifically for use with Microsoft® Office Communications Server 2007 environments.

Polycom CX5000 – The Polycom CX5000 unified conference station is optimized for use with Microsoft® Office Live Meeting 2007 and Microsoft® Office Communications Server 2007.

Polycom Voice Solutions – Polycom voice solutions (desktop, VoIP, wireless) are ideal for a number of retail applications. Wireless phone users can now stay in touch throughout a retail store or warehouse with easy access to key resources and information. Push-to-talk features also allow real-time wireless communications. IP telephony allows high quality, reliable communications between remote stores at a fraction of the cost of traditional analog lines.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition (HD) telepresence solutions ranging from personal telepresence solutions to immersive telepresence solutions are ideal for a number of retail applications including supply management, in-store remote expert and kiosk applications, and other solutions that help build customer satisfaction and customer loyalty.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Store Connectivity

Timely communication is one way retailers can increase employee productivity, improve store operations, and increase customer satisfaction. Polycom collaborative solutions within and between retail branch locations can facilitate inventory checks, remote support, remote team meetings, last minute specials, and new incentive programs. Headquarters can benefit, too, through better, faster access to sales reports, employee information, and remote expertise. The end result? Improved customer satisfaction and service levels.

Polycom Voice Solutions – Polycom voice solutions (desktop, VoIP, wireless) are ideal for a number of retail applications. Wireless phone users can now stay in touch throughout a retail store or warehouse with easy access to key resources and information. Push-to-talk features also allow real-time wireless communications. IP telephony allows high quality, reliable communications between remote stores at a fraction of the cost of traditional analog lines.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition (HD) telepresence solutions ranging from personal telepresence solutions to immersive telepresence solutions are ideal for a number of retail applications including supply management, in-store remote expert and kiosk applications and other solutions that help build customer satisfaction and customer loyalty.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Supply Management

Increased profitability is often a result of better inventory management, as well as more accurate supply and demand forecasting. Polycom real-time collaboration solutions enable better forecasting, more timely inventory checks and balances, accurate tracking of shipping status and orders, and appropriate procurement. The benefits? Faster response to market and to customer demands.

Polycom Voice Solutions – Polycom voice solutions (desktop, VoIP, wireless) are ideal for a number of retail applications. Wireless phone users can now stay in touch throughout a retail store or warehouse with easy access to key resources and information. Push-to-talk features also allow real-time wireless communications. IP telephony allows high quality, reliable communications between remote stores at a fraction of the cost of traditional analog lines.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition (HD) telepresence solutions ranging from personal telepresence solutions to immersive telepresence solutions are ideal for a number of retail applications including supply management, in-store remote expert and kiosk applications, and other solutions that help build customer satisfaction and customer loyalty.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Remote Expert Kiosk

In retail today, companies with the most personal customer service programs often attract and retain market share. Polycom collaborative solutions help bring retail services, support, and remote product expertise closer to the consumer with interactive kiosks. They can be used for retail functions within and between stores including price lookups, inventory control, product details, multi-language support, technical support, and to provide answers to commonly asked questions.

Polycom Telepresence Solutions – Polycom's complete portfolio of high definition (HD) telepresence solutions ranging from personal telepresence solutions to immersive telepresence solutions are ideal for a number of retail applications including supply management, in-store remote expert and kiosk applications and other solutions that help build customer satisfaction and customer loyalty. The Polycom HDX® suite of products, for example, can be used in kiosk mode to provide interactive response to customer inquiries directly from the store floor.

Polycom Voice Solutions – A kiosk can be based on video or it can voice-based. Polycom voice solutions (desktop, VoIP, wireless) are ideal for providing customers with audio connectivity to customer service agents, product experts, or other store personnel. The Polycom VVX™1500 D business media phone, for example, combines both audio and video into a compact phone that can be easily installed in retail stores.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.

Mobility Solutions

Polycom's wireless telephone systems help retail employees perform their jobs faster and more effectively from anywhere within the store. Polycom's advanced technology goes beyond the capabilities of paging systems, cordless telephones, two-way radios, and cellular products, while providing high-quality yet cost-effective communications.

Polycom Wi-Fi Communications – Polycom SpectraLink® Wireless Telephones allow users to stay in touch while moving throughout the facility—even in environments covering millions of square feet, with multiple buildings and with environmentally challenging coverage areas. Polycom offers the most durable, feature-rich, and cost-effective wireless telephony solutions for retail applications, dramatically streamlining communication.

Polycom DECT Communications – Polycom KIRK® Wireless Telephones are designed and developed with the demanding user in mind. With focus on functionality, design, and quality we continuously aim at making better handsets. KIRK handsets are built on the international DECT standard and ideal for retail environments.

Application Solutions Support – By integrating custom applications with your Polycom wireless telephone system, you can take advantage of real-time messaging, process monitoring, and issue resolution to increase user mobility, decrease downtime, and deliver instant responses.

Polycom Professional and Support Services – Offers expertise and assistance with assessment, planning, implementation, and support of new technology, at a fraction of the cost of additional, internal headcount.