Polycom^® SpectraLink^® Maintenance Services

Polycom maintenance contracts reduce risk, increase care, and minimize downtime so you can maximize the benefits of your wireless telephony solution. With each service level, the end result is enhanced system care and improved productivity.

The Advanced Plus level offers a premium solution to customers whose system availability is critical. It provides next business-day on-site service for infrastructure, advance replacement of Wireless Telephones, proactive software update notifications, remote testing, and unlimited telephone technical support 24 hours a day, seven days a week.

The Advanced level is designed for customers who need immediate replacements, yet can meet critical system requirements without Polycom support on site. It guarantees advance shipment of both replacement infrastructure components and Wireless Telephones, software updates as required and unlimited telephone technical support 24 hours a day, seven days a week.

The Priority level is ideal for customers who can meet critical system availability requirements without Polycom support onsite. This contract guarantees advance shipment of replacement infrastructure components, one-day factory turnaround of Wireless Telephones, software updates as required, and unlimited telephone technical support 24 hours a day, seven days a week.

The Assured level provides a cost-effective solution to customers for whom system availability may be less critical and on-site assistance is generally not required. Advance shipment of infrastructure, three-business day handset turnaround, and telephone support during business hours are included.

Polycom SpectraLink wireless telephones enhance business practices in a variety of industries, especially when paired with software applications that increase their functionality. Polycom SpectraLink Application Integration service helps you make the most of your wireless system.