Polycom^® Immersive Telepresence Conference and Operations Management

How you choose to manage your Polycom Immersive Telepresence experience can be based on several considerations—from the skills of your user audience to corporate policies and available resources. The right management strategy is critical to providing a seamless meeting experience.

Polycom understands that you want to manage your immersive telepresence suites according to your business model. This may mean relying on in-house IT expertise completely or looking to Polycom to manage part or all of your immersive telepresence meeting operations. Regardless of your choice, Polycom and our authorized telepresence service partners complement your way of doing business and help ensure that you experience the very best Polycom has to offer.

Whether you manage your meetings internally or select partial or full conference and operations management service assistance, for the best immersive telepresence meetings, you need the following capabilities:

• 24x7 proactive meeting monitoring helps make sure your technology is running smoothly and ready for impromptu conferences; includes a daily evaluation of system performance
• Fault management provides a single-point-of-contact for fast resolution to any challenges that might occur during a call; gives access to a robust Web portal for real-time ticket status and ad hoc ticket reporting
• Solution usage reporting provides a complete listing of immersive telepresence conference activity for each individual suite, helping you understand your ROI and increase the use and adoption of your solution
• Reservations and scheduling makes certain immersive telepresence and infrastructure resources are available to support the meeting

Proper maintenance helps ensure that your Polycom RPX™ HD and OTX™ HD performs optimally for maximum usage and a faster ROI. Polycom Immersive Telepresence Maintenance Services provides support anytime you have a question or need assistance, not to mention preventative maintenance to avoid issues before they arise.